Emergency Call & Intake
Tell us what happened, your coverage, and whether you need Canada service today or on a planned schedule. We open your claim file and lock in an arrival window.
Service Pillar
Flood Damage Restoration
You are in the right place if you own or manage homeowners in flood-prone areas, property managers of multi-unit buildings, basement owners after river or ground-water flooding, or insurance brokers anywhere across Canada. Every visit centres on pumping and water extraction and category 3 sanitation and material removal, and we treat flood water by its contamination category, so sanitation is handled correctly instead of just dried. Most people call us because a flooded basement that gets dried but never properly cleaned or sanitized kept happening with a previous contractor, and the fix usually starts with a short conversation about what happened, your coverage, and how soon you need the space usable again. Below, you will see exactly what a visit covers, how your first claim gets opened, and how the flood restoration adapts as your situation changes.
Getting started
What We Sort Out On Your First Call
When you plan your service, we start with what happened, how much of the property is affected, and whether Canada access fits a standard crew or needs equipment staged differently. Because we treat flood water by its contamination category, so sanitation is handled correctly instead of just dried, you are matched to the right crew on the first call instead of waiting on a drawn-out proposal. Expect one quick follow-up after the first visit once your real numbers are clear, and know that small schedule tweaks then are normal, not a sign anything was set up wrong.
How a visit works
From First Call to Handover
Assessment & Moisture Mapping
The crew maps the affected area, checks for hidden moisture, and confirms whether a flooded basement that gets dried but never properly cleaned or sanitized has been an issue before, so the plan matches the actual damage rather than a generic checklist.
Mitigation & Drying
We carry out pumping and water extraction, category 3 sanitation and material removal and structural drying and disinfection on site, since we treat flood water by its contamination category, so sanitation is handled correctly instead of just dried.
Documentation & Handover
We log the drying curve, hand you the documentation your insurer needs, and set the next checkpoint if you want one. After that, changes are a quick call, not a new setup.
Before you call
What You Will Sort Out Before You Call
- Whether this fits you better than a general contractor if you deal with homeowners in flood-prone areas or property managers of multi-unit buildings.
- How pumping and water extraction gets handled, documented, and handed over across Canada.
- Why we treat flood water by its contamination category, so sanitation is handled correctly instead of just dried, and what that means for a cleaner, longer-lasting restoration.
- What usually causes a flooded basement that gets dried but never properly cleaned or sanitized, and how a proper restoration keeps it away.
- When it makes sense to move from a one-time call to a standing emergency plan.
Service details
What A Standard Restoration Actually Covers
A restoration starts with pumping and water extraction, then moves to category 3 sanitation and material removal and structural drying and disinfection, scaled to your property rather than a generic checklist. If you own a homeowners in flood-prone area, the job looks different than it does for basement owners after river or ground-water flooding, so what the crew brings and how long they stay reflects the building in front of them, not a flat template.
We Treat Flood Water By Its Contamination Category, So Sanitation Is Handled Correctly Instead of Just Dried. That matters most if you have already dealt with a flooded basement that gets dried but never properly cleaned or sanitized, because it is usually a documentation or drying problem rather than a one-off fluke. Fixing the routine, not just clearing today's mess, is what tends to keep it solved.
Every visit is logged against your claim file: moisture readings, equipment placement, drying checkpoints and the materials removed. When your adjuster asks, the answers come from that log, which is exactly why IICRC WRT and IICRC ASD trained crews follow the same protocol on every site.
You usually get a crew on site the same week you call, since teams already run routes through most regions we cover. When a storm, a burst pipe or an emergency hits, we can absorb it without reworking your whole account, because the flood restoration is built to flex around your property rather than lock you into a fixed schedule.
Flood Damage Restoration By City
Pick your city below and you get the same flood damage restoration work, sized and scheduled around your local property.
Good to know
Common Questions
Should I start with a service or my city?
If you want the full picture of how a restoration works, start with the service page. If you already know your location and just need a crew out, jump straight to your city.
Do you cover emergencies?
Yes. The emergency pages cover same-day and after-hours water, mould, fire and flood response. Call and we will give you a real arrival window.
Can I just call instead of picking a page?
Yes. Call us, tell us what happened and your coverage, and we will point you to the right service and get a crew moving.