Emergency Call & Intake
Tell us what happened, your coverage, and whether you need Canada service today or on a planned schedule. We open your claim file and lock in an arrival window.
Service Pillar
Sewage Cleanup Services
You are in the right place if you own or manage homeowners with a sewage backup, basement suite owners, commercial property managers, or insurance adjusters anywhere across Canada. Every visit centres on hazardous waste removal and removal and disposal of affected materials, and we follow category 3 protocol for sewage, protecting occupants and leaving the space safely usable again. Most people call us because a sewage backup that gets wiped down but never properly decontaminated kept happening with a previous contractor, and the fix usually starts with a short conversation about what happened, your coverage, and how soon you need the space usable again. Below, you will see exactly what a visit covers, how your first claim gets opened, and how the sewage cleanup adapts as your situation changes.
Getting started
What We Sort Out On Your First Call
When you plan your service, we start with what happened, how much of the property is affected, and whether Canada access fits a standard crew or needs equipment staged differently. Because we follow category 3 protocol for sewage, protecting occupants and leaving the space safely usable again, you are matched to the right crew on the first call instead of waiting on a drawn-out proposal. Expect one quick follow-up after the first visit once your real numbers are clear, and know that small schedule tweaks then are normal, not a sign anything was set up wrong.
How a visit works
From First Call to Handover
Assessment & Moisture Mapping
The crew maps the affected area, checks for hidden moisture, and confirms whether a sewage backup that gets wiped down but never properly decontaminated has been an issue before, so the plan matches the actual damage rather than a generic checklist.
Mitigation & Drying
We carry out hazardous waste removal, removal and disposal of affected materials and disinfection and structural drying on site, since we follow category 3 protocol for sewage, protecting occupants and leaving the space safely usable again.
Documentation & Handover
We log the drying curve, hand you the documentation your insurer needs, and set the next checkpoint if you want one. After that, changes are a quick call, not a new setup.
Before you call
What You Will Sort Out Before You Call
- Whether this fits you better than a general contractor if you deal with homeowners with a sewage backup or basement suite owners.
- How hazardous waste removal gets handled, documented, and handed over across Canada.
- Why we follow category 3 protocol for sewage, protecting occupants and leaving the space safely usable again, and what that means for a cleaner, longer-lasting restoration.
- What usually causes a sewage backup that gets wiped down but never properly decontaminated, and how a proper restoration keeps it away.
- When it makes sense to move from a one-time call to a standing emergency plan.
Service details
What A Standard Restoration Actually Covers
A restoration starts with hazardous waste removal, then moves to removal and disposal of affected materials and disinfection and structural drying, scaled to your property rather than a generic checklist. If you own a homeowners with a sewage backup, the job looks different than it does for commercial property managers, so what the crew brings and how long they stay reflects the building in front of them, not a flat template.
We Follow Category 3 Protocol For Sewage, Protecting Occupants and Leaving The Space Safely Usable Again. That matters most if you have already dealt with a sewage backup that gets wiped down but never properly decontaminated, because it is usually a documentation or drying problem rather than a one-off fluke. Fixing the routine, not just clearing today's mess, is what tends to keep it solved.
Every visit is logged against your claim file: moisture readings, equipment placement, drying checkpoints and the materials removed. When your adjuster asks, the answers come from that log, which is exactly why IICRC WRT and OSHA trained crews follow the same protocol on every site.
You usually get a crew on site the same week you call, since teams already run routes through most regions we cover. When a storm, a burst pipe or an emergency hits, we can absorb it without reworking your whole account, because the sewage cleanup is built to flex around your property rather than lock you into a fixed schedule.
Sewage Cleanup Services By City
Pick your city below and you get the same sewage cleanup work, sized and scheduled around your local property.
Good to know
Common Questions
Should I start with a service or my city?
If you want the full picture of how a restoration works, start with the service page. If you already know your location and just need a crew out, jump straight to your city.
Do you cover emergencies?
Yes. The emergency pages cover same-day and after-hours water, mould, fire and flood response. Call and we will give you a real arrival window.
Can I just call instead of picking a page?
Yes. Call us, tell us what happened and your coverage, and we will point you to the right service and get a crew moving.